24/7 support & protection

OWA supports a wide range of digital platforms including bespoke web applications, websites, mobile apps and internal business systems. We maintain solutions developed by our own team as well as applications built by third-party providers. Our goal is to keep your platform stable, secure and operating reliably.

No – OWA regularly takes over support for applications originally developed by other agencies or internal teams. We begin with a technical health check to assess the system’s stability, security and hosting environment before recommending an appropriate support arrangement.

Support agreements typically include monitoring, security updates, bug fixes, technical assistance and performance improvements. Depending on your requirements, OWA can also implement small feature enhancements or data updates as part of the arrangement.

Yes – our support services cover everything from content-driven websites to complex business systems with integrations, user accounts and workflows. OWA ensures both simple and advanced platforms remain secure, updated and fully operational.

OWA monitors hosted applications around the clock to detect performance issues, downtime or unusual activity. Alerts are triggered automatically so our team can investigate and respond quickly before problems escalate or affect users.

Response times are defined through a service level agreement (SLA). Urgent incidents are prioritised and addressed as quickly as possible, while lower-priority tasks are scheduled efficiently within agreed support windows.

Yes – ongoing maintenance is a core part of our service. OWA performs regular operating system updates, framework patches and security fixes to keep your application stable and protected against emerging vulnerabilities.

They can. Many organisations use support time for incremental improvements, small feature additions or performance tuning. This allows your platform to evolve gradually while remaining stable and secure.

OWA implements multiple layers of protection including firewall management, vulnerability monitoring and secure configuration of hosting environments. We also keep operating systems and software dependencies fully patched to reduce exposure to known threats.

Yes – through our Cloudflare partnership we can implement advanced protection against Distributed Denial-of-Service (DDoS) attacks. This service filters malicious traffic before it reaches your infrastructure and helps maintain availability during attack events.

Security monitoring includes intrusion protection, vulnerability awareness, system patching and alerting when suspicious activity is detected. OWA aims to identify and mitigate risks before they impact your application or its users.

Yes – OWA follows ISO 27001-aligned information security practices and is Cyber Essentials accredited. These frameworks help ensure robust security controls across development, hosting and ongoing support processes.

Yes – support can be combined with OWA’s fully managed UK-based hosting service. This creates a single point of responsibility for infrastructure, security and application support.

In many cases, yes. OWA can provide support for applications hosted on third-party infrastructure, although we may recommend improvements or migration if the environment presents security or reliability concerns.

Support agreements are flexible and can be tailored to suit your organisation’s needs. Many clients maintain long-term arrangements with OWA so their applications remain secure, supported and up to date.

Yes – all applications developed by OWA include a 12-month warranty covering bug fixes and error correction after launch. Ongoing support agreements add protection, maintenance and small feature enhancements on top of the warranty and are integral to the smooth-running of an application.

Absolutely. As your application grows or your organisation’s requirements evolve, support agreements can be adapted to include additional monitoring, security services or development work.